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New: explore the impact of AI and automation with evidence from six sectors. Explore the evidence

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TOPCODIFY

Ideas for working better.

Practical guides to automation, AI, software and infrastructure. From the concept to the problem it solves.

PUBLISHED RESULTS. LINKED SOURCES.

The impact can already be measured.

From the office to the field. Explore what has been measured in six different areas.

Productivity · index, control = 100
Reference100
With the tool114

Zero-based scale. Each study uses its own metric.

Field study · 2023

Customer support

5,179 support agents. An AI assistant suggested responses during conversations.

Study average: experienced agents benefited less. Higher productivity does not mean 14% lower costs.

NBER · Working Paper 31161

3Cases external to TopCodify. They do not represent every sector or guarantee results for your business. Productivity, quality and resource savings are different metrics; net savings require deducting implementation, licensing and oversight costs.

INSIGHT / 01
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TOPCODIFY JOURNAL
Automation

Five signs a process is ready for automation

Before choosing tools, look for repetitive work.

Read guide
INSIGHT / 02
AI ↗
TOPCODIFY JOURNAL
Artificial intelligence

The difference between answering and resolving

A useful agent needs information, permissions and a path to escalation.

Read guide

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