topcodify.
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New: explore the impact of AI and automation with evidence from six sectors. Explore the evidence

1 of 3

TOPCODIFY

Real problems. Possible scenarios.

How manual work can become a connected business. Illustrative examples until verified client stories are available.

PUBLISHED RESULTS. LINKED SOURCES.

The impact can already be measured.

From the office to the field. Explore what has been measured in six different areas.

Productivity · index, control = 100
Reference100
With the tool114

Zero-based scale. Each study uses its own metric.

Field study · 2023

Customer support

5,179 support agents. An AI assistant suggested responses during conversations.

Study average: experienced agents benefited less. Higher productivity does not mean 14% lower costs.

NBER · Working Paper 31161

3Cases external to TopCodify. They do not represent every sector or guarantee results for your business. Productivity, quality and resource savings are different metrics; net savings require deducting implementation, licensing and oversight costs.

All scenarios below are fictional. Results are illustrative goals, not measured client outcomes.

ILLUSTRATIVE EXAMPLE
Your calendarTHU / 24
Appointment confirmed
HEALTHCARE

A calendar that does not depend on the phone.

Problem
The team interrupts care to confirm and reschedule appointments.
Solution
A phone agent connected to the calendar, with confirmations and team escalation.
Automation
Availability checks, rescheduling and reminders.
Expected outcome
More time to care for people.
AI / CRM / API
ILLUSTRATIVE EXAMPLE
#ORD-0248
Received → Validated → Prepared
LOGISTICS

From order to warehouse. No copy and paste.

Problem
Orders are transcribed between email and the warehouse system.
Solution
Order extraction, validation and synchronisation with the ERP.
Automation
Order entry and fulfilment notifications.
Expected outcome
Consistent information at every step.
OCR / ERP / API
ILLUSTRATIVE EXAMPLE
MADBCNVLC
MULTI-SITE

Multiple locations. One clear view.

Problem
Each location manages access and incidents in a different system.
Solution
A private network, identities and centralised monitoring.
Automation
Infrastructure alerts and access logging.
Expected outcome
Operational control from one place.
VPN / IT / IAM

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We connect the solution.

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